Return & Refund Policy

Return Policy

At EthnicTrendz, our customers are at the heart of everything we do. We are committed to offering quality ethnic wear at fair prices, supported by helpful customer service. We want every purchase to be a pleasant experience and value the trust you place in us.

We understand that sometimes a product may not meet your personal expectations. In such cases, we offer a return option within 7 days of receiving your order, subject to the terms and conditions outlined below.

For eligible returns, 75% of the product price will be refunded, while the remaining 25% covers order processing and other miscellaneous charges. We appreciate your understanding that these charges help us manage the costs associated with processing and fulfilling your order.

Return Terms and Conditions

1. Return Request Period

Return requests must be submitted within 7 days of receiving your shipment. Unfortunately, we cannot accept return requests made after this period.

2. Contact Us Before Returning

Please contact our customer support team through the Contact Us page on our website before sending any product back. Returns sent without prior notification and approval will not be eligible for a refund.

3. Refund Amount

For eligible returns, we will refund 75% of the product price. The remaining 25% will be retained to cover order processing and other miscellaneous charges. The refund will not exceed the actual value of the goods purchased.

4. Products Not Eligible for Return

We do not accept returns for stitched clothing, including ready made stitched sarees and sarees stitched with customised blouses. Custom made or stitched clothing is also not eligible for a refund.

However, if a product has a fault or defect attributable to us, please contact our customer support team. Such cases will be reviewed individually.

5. Customs Duties and Taxes

Customs duties, import taxes, or other applicable charges paid by the customer while receiving the shipment are non refundable by EthnicTrendz.

6. Shipping Charges

For orders that qualified for free shipping, the applicable shipping cost will be deducted from the refund amount.

Customers are responsible for the cost of shipping the returned product to us. The original shipping charges paid by the customer are non refundable.

7. Damaged, Stained, or Incorrect Products

Any complaint regarding damage, stains, stitching issues, or other product related concerns must be reported within 24 hours of receiving the shipment.

To help us assess the issue, we may request clear photographs or other relevant information. Our team will review the details and guide you through the next steps.

8. Refund Processing

Refunds will be initiated after the returned product has been received at our office and inspected, where applicable.

Once processed, the refund may take approximately 4 to 5 working days to appear in your account, depending on your bank's processing time and applicable procedures.

9. Discount Codes and Coupons

Products purchased using a redeem code, gift code, discount code, or any other coupon are not eligible for return or exchange unless our team reviews and specifically approves the request.

Where to Send Your Returns

Please contact us and obtain approval before shipping your return to the following address.

EthnicTrendz

505, Adatiya Complex, Bombay Market
Umarwada, Surat 395002
Gujarat, India

Phone: +91 9099336755

Reasons for Which Returns May Not Be Accepted

1. Colour and Description Variations

We make every effort to display our products as accurately as possible and provide relevant product details and specifications on our website.

However, slight variations in colour may occur due to photography lighting, screen brightness, display settings, and the individual characteristics of different devices. Minor variations in measurements, weight, size, and work details may also occur.

We kindly request customers to consider these natural variations when placing an order online. Such minor differences alone do not qualify a product for a return.

2. Embellishment Related Concerns

Certain garments feature delicate embellishments such as beads, sequins, and decorative elements. Due to the nature of these materials, a few embellishments may become loose during handling, packaging, or transportation.

Although we take care to pack our products properly, minor loosening of embellishments may occasionally occur. We appreciate your understanding of the delicate nature of these garments.

If you believe your product has a significant defect or damage beyond normal minor embellishment loss, please contact us within 24 hours of delivery with supporting photographs so our team can review your concern.

Our Commitment to You

At EthnicTrendz, we value every customer and strive to resolve genuine concerns fairly and respectfully. If you have any questions regarding our return policy or need assistance with a return request, please contact our team before sending your product back.

Thank you for choosing EthnicTrendz. We appreciate your trust and look forward to serving you with beautiful Indian ethnic wear and dedicated customer support.