Shipping policy
EthnicTrendz offers worldwide shipping so customers can enjoy our products across the globe. We aim to provide a reliable shipping experience with clear information about delivery, shipping charges, tracking, and international customs requirements.
1. Shipping Address and Contact Details
We request that all customers provide a complete and accurate shipping address, including the street address, city, state or province, postal code or ZIP code, country, and a valid telephone or mobile number.
Please note that most courier companies do not deliver to P.O. Box addresses. Therefore, we recommend providing a complete physical street address to help ensure successful delivery.
Customers are responsible for checking their shipping details carefully before placing an order. Incorrect or incomplete information may result in delivery delays or additional charges.
2. Shipping Partners
We ship our products through reputed courier companies and logistics providers, which may include DHL, FedEx, UPS, and other reliable shipping services, depending on the destination and service availability.
Where available, shipments are handled through courier services that offer tracking and appropriate shipment protection.
Our shipping rates are subsidised wherever possible to help customers receive their orders at competitive prices. Actual shipping charges may vary depending on the destination, package weight, dimensions, and the courier service selected.
3. Delivery Attempts and Missed Deliveries
If you are unavailable when the courier attempts delivery, the courier company may leave a notification or contact you to arrange another delivery attempt. Depending on the courier's procedures, you may also be able to collect the parcel from a designated collection point.
Please follow the instructions provided by the courier company to avoid unnecessary delays, storage charges, or return to sender situations.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, additional delivery or return charges may apply where permitted.
4. Shipping Delays
We make every reasonable effort to dispatch and deliver orders within the estimated timeframes provided on our website. However, delays may occasionally occur due to circumstances beyond our reasonable control, including courier disruptions, weather conditions, customs inspections, public holidays, transportation issues, or incomplete delivery information.
If you experience a delivery delay, please contact our customer support team for assistance. We will do our best to help you obtain an update from the courier.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
5. Dispatch Days and Public Holidays
Orders are generally not dispatched on Sundays or public holidays when our logistics partners do not collect shipments.
Orders placed on these days will normally be processed on the next available working day. Dispatch times may also vary during busy periods, sales, or other operational disruptions.
6. Shipping Confirmation and Tracking
Once your order has been dispatched and handed over to the courier company, we will send you a shipping confirmation email containing the available tracking number and courier tracking information.
Please allow up to 24 business hours after dispatch for tracking details to become active on the courier company's website.
You can use the tracking information to follow your shipment's progress. Please note that tracking updates may not appear immediately at every stage of transportation.
If you do not receive your shipping confirmation or experience a problem with tracking, please contact us at support@ethnictrendz.com.
7. Customs Duties, Import Taxes, and Other Charges
International shipments may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping amount paid to EthnicTrendz. They may be collected separately by the courier company or relevant customs authorities before or at the time of delivery.
International customers are responsible for applicable import duties, taxes, and customs charges imposed by their country, subject to applicable law and the shipping terms agreed at checkout.
EthnicTrendz does not determine these charges and cannot guarantee in advance whether they will apply or how much they will be. Rates and requirements vary by country, product type, and shipment value.
In some cases, courier companies may also impose customs clearance, handling, or other service charges in addition to government duties and taxes.
We recommend checking your country's import regulations before placing an international order.
8. Estimated Shipping and Delivery Times
Shipping and delivery estimates displayed on our website are approximate and are provided for guidance only. Actual delivery times may vary depending on the destination, courier service, customs clearance, product availability, and other circumstances.
The estimated shipping time shown against a product should not be considered a guaranteed delivery date unless explicitly confirmed as such.
If an order is delayed because a product is temporarily out of stock or there is an unusual delay in processing, we will notify you by email where reasonably possible and provide an update on the expected dispatch timeline.
9. Order Delays and Customer Support
If we anticipate an unusual delay in dispatching your order, we will make reasonable efforts to inform you by email.
If you have questions about your shipment, tracking details, delivery status, or customs requirements, please contact our customer support team. We will assist you with the information available to us and help you communicate with the courier when necessary.
10. Contact Information
For shipping enquiries, delivery updates, or assistance with an order, please contact us using the details below.
EthnicTrendz
505, Adatiya Complex, Bombay Market
Umarwada, Surat 395002
Gujarat, India
Email: support@ethnictrendz.com
Phone: +91 9099336755
We appreciate your trust in EthnicTrendz and will do our best to make your shopping and delivery experience as smooth and convenient as possible.